About this policy

Soil and Stone ("we", "us", "our") provides property maintenance services on Waiheke Island. We take your privacy seriously and handle your personal information in line with the Privacy Act 2020 and its Information Privacy Principles.

This policy explains what personal information we collect, how we use it, and your rights. It applies to our website, soilandstonewaiheke.co.nz, and to information you give us by phone, email, text or in person.

What we collect

We only collect personal information we need to run our business and look after your property. This may include:

• Your name, phone number, email address and postal address

• The address and details of the property we're quoting on or working at, including access instructions and photos of the job

• Details of the work you've asked for, quotes, invoices and payment records

• Any messages or enquiries you send us, including through our website contact form

• Basic website usage information, such as pages visited, device and browser type, and general location

You don't have to give us your personal information. If you don't, we may not be able to provide a quote or carry out work for you.

How we collect it

We usually collect personal information directly from you when you contact us, request a quote, book a job or use our website.

Sometimes we receive it from someone else, for example a property manager, real estate agent, tenant or family member who arranges work on your behalf. When that happens, we'll let you know we have your information and how to contact us, as required by the Privacy Act, unless an exception applies (such as you already knowing, or it not being reasonably practicable).

How we use it

We use your personal information to:

• Respond to enquiries and prepare quotes

• Schedule, carry out and follow up on work at your property

• Send invoices, take payment and keep business and tax records

• Contact you about your job, including changes or delays

• Improve our services and website

• Meet our legal obligations

If you agree, we may also send you occasional updates or offers. You can opt out at any time. We won't use your information for anything unrelated to these purposes without your consent, unless the law allows it.

Cookies, analytics and advertising

Our website uses cookies and similar tools to make it work properly, understand how visitors use it, and measure how well our advertising performs. These may include tools provided by our website platform, Google Analytics and Google Ads.

This information is generally collected in a way that doesn't identify you personally. You can block or delete cookies through your browser settings, though some parts of the website may not work as well if you do. To learn more about how Google uses this data, visit Google's privacy page.

Who we share it with

We don't sell or rent your personal information. We only share it when needed to provide our services or run our business, for example with:

• Subcontractors or suppliers helping with your job

• Our accountant, bookkeeping and payment providers

• IT, website, email and software providers

• Government agencies or others where the law requires or allows it

Some of these providers, such as our website host and cloud software, may store information outside New Zealand. Where this happens, we take reasonable steps to make sure your information is protected in a way comparable to New Zealand privacy law.

Keeping it safe

We take reasonable steps to protect your personal information from loss, misuse and unauthorised access, such as password-protected systems and limiting access to people who need it.

We keep your information only as long as we need it for the purposes above or to meet legal requirements. For example, business and tax records must be kept for at least seven years. After that, we securely delete or destroy it.

If a privacy breach happens that is likely to cause serious harm, we will notify you and the Office of the Privacy Commissioner as soon as practicable.

Your rights

You have the right to ask for a copy of the personal information we hold about you, and to ask us to correct it if it's wrong. Just contact us using the details below. We'll respond within 20 working days and won't charge you for making a request.

If you have a concern about how we've handled your information, please talk to us first so we can try to put it right. If you're not satisfied, you can complain to the Office of the Privacy Commissioner on 0800 803 909.

Changes and contact

We may update this policy from time to time. The latest version will always be on our website, with the date it was last updated.

For any privacy questions or requests, contact our Privacy Officer:

Soil and Stone Email: hi@soilandstonewaiheke.co.nz Phone: 021 101 3997 Waiheke Island, New Zealand

Last updated: October 2026